There are occasions where merchandise must be returned. Prior to returning any item, an "RA" number (Return Authorization) must be obtained to receive credit. This number can be obtained by contacting our Customer Service Department at firstname.lastname@example.org, fax to 219-947-2347 or call 219-942-1134.
A 10% handling charge must be charged for all items returned for reasons beyond our control. Items must be returned freight prepaid. Returned merchandise must be received in salable condition. Credit or refund will be issued at the purchase price less the 10% handling charge upon receipt of the merchandise.